Insights

Notes from making software and AI useful at work

Work items accumulating before one constrained step in a business workflow

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Ideas you can use

Better Business Systems

Does Your Dealership Group Need a Custom CRM?

A practical test for dealer groups deciding whether to configure an automotive CRM, connect existing systems, or build one narrow custom workflow.

Sep 15, 2026 · 6 min

AI in the Organization

The hours saved are not yet the return

Trace AI value from real use to changed workflow behavior, operational results, and financial outcomes with a practical measurement card.

Aug 12, 2026 · 7 min

Better Business Systems

The spreadsheet is often innocent

A practical way to tell whether the spreadsheet is the constraint—or whether the real problem is ownership, handoffs, and workflow design.

Aug 12, 2026 · 7 min

AI in the Organization

An AI policy people can actually use

A one-page AI policy starter for SMEs covering approved tools, data boundaries, review, prohibited decisions, incidents, and ownership.

Aug 12, 2026 · 7 min

Better Business Systems

What we ask before writing a line of code

A practical discovery guide for tracing one real work item, finding the constraint, and defining a first release without writing a technical brief.

Aug 12, 2026 · 8 min