Featured · AI in the Organization
Start with the queue, not the chatbot
A practical way to choose an AI use case by following delayed work, measuring the constraint, and testing the smallest useful intervention.
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Notes from making software and AI useful at work
Practical decisions for founders and operators: where to start, what to build, and how to make the change hold after launch.
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Three ways into the work
AI in the organization
Choosing the work, setting boundaries, and helping a team change how it operates.
Better business systems
Finding the constraint before deciding whether software deserves to exist.
From the build
Architecture, evaluation, and the unglamorous work that makes AI reliable.
Latest notes
Ideas you can use
10 guides on software, AI, and changing the work around them.
AI in the Organization
The rollout starts when the experts become students
What Iceland's teacher pilot can teach SME leaders about AI adoption: start with practitioners, one real workflow, explicit boundaries, and a learning loop.
From the Build
An agent is a bad place to hide an unclear process
A practical agent-readiness guide covering process boundaries, permissions, idempotency, final-state checks, and evaluations before adding autonomy.
From the Build
The model passed the demo. Did the workflow?
A practical evaluation method for AI workflows that measures useful outcomes, dangerous failures, human review, adoption, speed, and cost.
AI in the Organization
The hours saved are not yet the return
Trace AI value from real use to changed workflow behavior, operational results, and financial outcomes with a practical measurement card.
Better Business Systems
The spreadsheet is often innocent
A practical way to tell whether the spreadsheet is the constraint—or whether the real problem is ownership, handoffs, and workflow design.
AI in the Organization
An AI policy people can actually use
A one-page AI policy starter for SMEs covering approved tools, data boundaries, review, prohibited decisions, incidents, and ownership.
Better Business Systems
What we ask before writing a line of code
A practical discovery guide for tracing one real work item, finding the constraint, and defining a first release without writing a technical brief.
From the Build
Where AI belongs in a workflow—and where it does not
Choose between rules, a model call, a bounded AI workflow, and an agent by matching autonomy to variation, risk, and evidence.
Better Business Systems
When custom software is worth it: follow the work, not the feature list
Trace one real piece of work to decide whether to configure, connect, build custom software, or leave the process alone.